Refund policy

📦 Return & Refund Policy – El Valle Hats

Last updated: 03/31/26

Thank you for shopping with El Valle Hats. We take pride in our products and want you to be fully satisfied with your purchase.

🔄 Returns

We accept returns within 14 days of delivery.

To qualify for a return:

• Item must be unused and unworn
• Must be in original condition and packaging
• Must include proof of purchase (order number or receipt)

⚠️ Any item that does not meet these requirements will be rejected.

🚫 Final Sale Items

All items marked as:

• Final Sale
• Limited Drops
• Collaborations

are non-returnable and non-refundable.

(Esto te protege cuando hagas drops exclusivos 🔥)

💸 Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection
• Approved refunds will be issued to your original payment method within 5–10 business days

⚠️ Original shipping costs are non-refundable

🔁 Exchanges

We only offer exchanges if:

• The item arrives damaged or defective

To request an exchange, contact us at:
📧 riograndevalleyhats@gmail.com

🚚 Return Shipping

• Customers are responsible for return shipping fees
• We recommend using a trackable shipping service
• El Valle Hats is not responsible for lost returns

📩 Contact

For any questions, reach out to us:
📧 riograndevalleyhats@gmail.com